An Interview with the General Manager of The Royal Scots Club, Edinburgh – Adrian Hayes

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Susan Reid Collection is delighted to have represented the sales & marketing role for The Royal Scots Club for just over 12 years and asked our General Manager, Adrian Hayes some questions:

  1. What in your mind makes a private members club different from a hotel?

A private members’ club has that unique characteristic that generally seeks to enhance the visiting members experience, be they using the Clubs’ facilities for working, dining, meeting or staying overnight. The member, who after all is paying an annual subscription to “belong” does so, so that he or she can guarantee the experience they expect. Whilst commercial profit is very important it is not the only thing that counts. There is always a good atmosphere of conviviality in a members club, especially when members will go out of their way to make others feel at home.

  1. In your opinion what are some of the best experiences to enjoy when visiting Edinburgh?

Go underground and visit the city under the city at Mary Kings Close, watch an International game of rugby at Murrayfield and climb Arthurs Seat.

  1. What dish in Scotland would you say a visitor must try?

Haggis is the obvious answer! Another bit of advice would be to avoid the deep fried Mars bar

  1. What drink in Scotland would you say a visitor must try?

There is a growing selection of micro-breweries producing some excellent ales as well as increasing options for differing gins, both alternatives to the traditional malt whisky!

  1. What motivates you in this industry?

Meeting financial targets by ensuring that members and guests expectations are met and working with and helping to develop a good team of staff.

 

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